Terms & Conditions
Terms & Conditions Correct as of January 2020
Orders and Contract
Your order for goods is accepted and a contract is formed between Dignité and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Dignité, nor at the point in time that you receive an email from Dignité acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Dignité, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading Returns & Refunds in Exceptions to the Returns Policy Section. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Dignité shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.
Cancelling Your Order
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as fabric sold by the metre and personalised goods) or pierced jewellery items. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call +92-51-2701322 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See Returns section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than PKR 1000 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of how to return goods can be found in the RETURNS section. Additional delivery charges will not be refunded if you cancel or return your order.
Delivery to Stores
Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before midnight on any day. Delivery times cannot be guaranteed. It is available in most stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.
Ready Within 1 Hour Service
When the product is ready for collection in the store, we will contact you by email. Please do not make the journey to store until you have received confirmation from us that the product is ready. Please note:
- If you place your order between the opening time and up to 1 hour before the closing time of your selected store(s), it will be ready for you to collect within 1 hour on the same day.
- If you place your order later than 1 hour before the closing time and before the next day’s opening time of your selected store(s), it will be ready for you to collect within 1 hour of the store opening.
- You will need to bring confirmation of order with you when you come to collect the product.
- Your order may not be accepted if we are unable to obtain authorisation for payment, or you appear to be ineligible to order the item in question, or we have identified a pricing or description error for the product or due to circumstances beyond our control.
- You may be contacted as part of our prevention of fraud process, your order will be cancelled if you do not make contact by the time stated.
Store Delivery Exceptions
Delivery to stores is not available for some personalised items, items made to your order, fabric by the metre or some large 2 person delivery items
Courier Delivery
Our standard courier delivery charge to home is PKR 200 per delivery for one person delivery items throughout Pakistan. The standard next day delivery service applies to most orders placed before 12 midnight. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Dignité will deliver by an alternative carrier and this may take longer. Delivery of items requiring 2 person delivery is charged at PKR 400 throughout Pakistan. Next day delivery is not available for Sale items. Orders placed on a Saturday will be delivered on Monday.
For full courier delivery charges, see the below Delivery Charges section.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Delivery Charges
Our standard courier delivery charge to home is PKR 200 per order for one person delivery items throughout Pakistan. Items requiring 2 person delivery are charged at PKR 400 per delivery throughout Pakistan. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Delivery to Alternate Address
Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account’ and selecting the ‘Delivery Address’ option. You must sign into your Dignité Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address’ on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.
Free Delivery Offers
Free delivery offers are subject to availability. Free delivery and other offer codes remain the property of Dignité, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
No deliveries are made on Bank Holidays or the day following a Bank Holiday.
You will be advised of delivery availability at time of ordering
Returning to a Store
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. This service is available in most Dignité stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call +92-51-2701322 or log on to digniteworld.com/contact. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.
Returns Via Courier
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items.
Exceptions to the Returns Policy
The following exceptions apply to our returns policy. We are unable to accept the return items delivered by 2 person delivery and personalised items. No refunds or exchanges can be given on items made to your specification, made to measure items. For hygiene reasons, pierced jewellery items cannot be returned if unwrapped or unsealed unless faulty. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
See below for all the methods we accept for payment of purchases from Dignité.
Online
- Online Bank Transfer
In-store
- All major credit and debit cards
- Cash
Phone
- All major credit and debit cards
The taking of payment from you by Dignité under any of the means set out above or in accordance with a Dignité Account does not indicate that a contract has been formed between you and Dignité. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Dignité.
Coupon Code
All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.
The offer code must be entered in to the Coupon Code field on the Cart page and applied for the discount to be deducted from the order.
By submitting any content to Dignité, you represent and warrant that:
You are the sole author and have not copied the content from any third party;
All content that you post is accurate;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
That is known by you to be false, inaccurate or misleading;
That infringes any third party’s copyright, trademark, or privacy;
That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Dignité a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Dignité to edit or delete any content you have submitted.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Dignité, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of Dignité, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that Dignité and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
These terms and conditions set out the basis on which you can use our website and place orders for items from Dignité. To register on the site and to place orders with Dignité you must be aged 18 or over and a Pakistan resident. By ordering goods from Dignité you are deemed to have understood and accepted these terms. You may contact us by email through the contact us section at digniteworld.com/contact. We may contact you for market research purposes.
Prices
The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in Pakistan Rupee. Prices of goods displayed in and ordered through Dignité Website may differ from prices in-store.
Usage
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
Availability
All orders for products are subject to availability.
Colour of reproduction
Dignité take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
Language
This information is supplied in English only and we will continue to communicate in this way during your agreement with us.
Company Information
Company Registered Number: 0106547
Changes
If any of this information changes we will tell you by updating the terms and conditions at https://digniteworld.com/terms-conditions/ or by including details on or with your monthly statement, or by separate note to you.
Copyright
© Copyright of DIGNITE (SMC-PVT) LIMITED. All rights reserved.
